Performance issue due to high load

Incident Report for itslearning

Resolved

This incident has been resolved.
Posted Mar 17, 2020 - 14:36 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 17, 2020 - 12:01 CET

Update

Assignment tool is currently not responding, we are working with a fix for this issue.
We apologize for any inconvenience that this may cause.
Posted Mar 17, 2020 - 11:52 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 17, 2020 - 10:40 CET

Investigating

Due to schools being closed around the world, we are experiencing unusually high traffic that has temporarily caused degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load.

Our engineers are working hard to resolve the problem and we expect to have our service up soon. We apologize for any inconvenience that this may cause. Please try again later.

We apologize for any inconvenience that this may cause.
If you have any questions, please contact your local itslearning Support team (support.itslearning.com).


Sincerely,

itslearning
Posted Mar 17, 2020 - 10:13 CET