PDF files not displaying correctly for some users.

Incident Report for itslearning

Identified

We have identified the issue and are preparing a fix.

Posted Jun 01, 2026 - 16:31 CEST

Update

We are continuing to investigate the issue.

Posted Jun 01, 2026 - 15:44 CEST

Investigating

Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning.
This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac.
We are investigating the issue and working on a fix.

As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning).
For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF on a PC or Mac.

Posted Jun 01, 2026 - 14:13 CEST

This incident affects: itslearning.