Issues with opening PDF files in assignment

Incident Report for itslearning

Resolved

This incident has been resolved.

We apologize for any inconvenience related to this issue.

Posted Aug 09, 2024 - 16:53 CEST

Monitoring

Our Engineering team has now deployed a fix which will solve the impact to customers.

We see improvement after implementing the fix and will continue to monitor for stability.

We apologize for the inconvenience this may have caused.

Posted Aug 09, 2024 - 14:38 CEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 09, 2024 - 14:07 CEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 08, 2024 - 09:20 CEST

Identified

We have identified an issue and we are aiming to resolve the issue as soon as possible.

Posted Aug 07, 2024 - 17:51 CEST

Update

We are continuing to investigate this issue.

Posted Aug 07, 2024 - 15:45 CEST

Investigating

We are aware of an issue where users can not open PDF files attached in the assignment description field.

We are investigating the issue.

Posted Aug 07, 2024 - 15:38 CEST

This incident affected: itslearning.