Performance issues - French customers

Incident Report for itslearning

Resolved

This incident has been resolved.

Posted Apr 06, 2021 - 13:29 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 06, 2021 - 11:53 CEST

Identified

We are still experiencing degraded performance in parts of our application for some of our French customers. We have identified the issue and working on a fix.

Posted Apr 06, 2021 - 10:59 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 06, 2021 - 10:11 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 06, 2021 - 09:48 CEST

Investigating

We are experiencing degraded performance in parts of our application for some of our French customers. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

Posted Apr 06, 2021 - 09:42 CEST

This incident affected: itslearning.