Problems with audio recordings - EU customers
Incident Report for itslearning
Resolved
This incident has been resolved.
Posted May 03, 2022 - 15:09 CEST
Update
We are continuing to monitor for any further issues.
Posted May 03, 2022 - 15:08 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 03, 2022 - 14:48 CEST
Update
We are continuing to investigate the issue and are waiting for a fix from our media recording partner.
Posted May 03, 2022 - 13:20 CEST
Investigating
We are currently experiencing an issue with recording and playback of audio recordings made in itslearning.
We are working to fix the issue.
As a workaround you can use the video recording feature instead.

The issue affects customers located in the EU region.

We are sorry for any inconvenience caused.
Posted May 03, 2022 - 10:22 CEST
This incident affected: itslearning.
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