Problems with audio recordings - EU customers

Incident Report for itslearning

Resolved

This incident has been resolved.

Posted May 03, 2022 - 15:09 CEST

Update

We are continuing to monitor for any further issues.

Posted May 03, 2022 - 15:08 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 03, 2022 - 14:48 CEST

Update

We are continuing to investigate the issue and are waiting for a fix from our media recording partner.

Posted May 03, 2022 - 13:20 CEST

Investigating

We are currently experiencing an issue with recording and playback of audio recordings made in itslearning.
We are working to fix the issue.
As a workaround you can use the video recording feature instead.

The issue affects customers located in the EU region.

We are sorry for any inconvenience caused.

Posted May 03, 2022 - 10:22 CEST

This incident affected: itslearning.