itslearning users suffered temporarily slowness and timeouts on our learning tools, amongst others assignment and page elements. Some users were also impacted with an overall performance degradation.
High amount of traffic targeting our global services caused stacking requests on web servers. We experienced new traffic patterns that caused long running requests that again led to the stacking requests and decreased performance.
Put in place several measures to limit impact across the platform and isolating components
Releasing code fixes to optimize performance on heavily used pages in the application
Code changes to continuously reduce traffic between components within the application
Put in place fallback solution to restrict certain user functions and reduce customer impact in cooperation with customers
Scaled up number of web servers on global services - as a precaution