Problems with office files and Survey tool

Incident Report for itslearning

Resolved

This incident has been resolved.
Posted Jan 07, 2026 - 13:41 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 07, 2026 - 13:26 CET

Update

Survey issue has been fixed, office issue fixed.
We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.
Posted Jan 07, 2026 - 13:21 CET

Update

We are continuing to work on a fix for this issue.
Posted Jan 07, 2026 - 13:10 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 07, 2026 - 12:41 CET

Investigating

We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.
Posted Jan 07, 2026 - 12:22 CET
This incident affected: itslearning.
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